Commercial Real Estate

Customer experience in office buildings improves with high-quality connectivity

What’s most important after building location for property owners hoping to realize revenue from tenants? It’s the quality of connectivity. Current networks can’t manage rising data volumes from the Internet of Things, building management systems, and higher levels of smartphone traffic. The standards of customer experience are best achieved with new kinds of connectivity.

CTS Delivers for You

CTS delivers robust cellular connectivity that exceeds customer expectations, as demonstrated at 110 East Blvd in Charlotte. By implementing the Forté Neutral Host Signal Source, CTS ensured a multi-carrier Distributed Antenna System was online before tenants moved in—seamlessly scaling as occupancy grows. This project highlights CTS’s dedication to solving complex connectivity challenges and consistently meeting ambitious timelines for clients.

Transforming Enterprise Connectivity Nationwide: CTS Experience Across America

  • Hewlett Packard – California and Texas

  • EPIC Software – Wisconsin

  • Pfizer – Massachusetts, Rhode Island

  • Darden Inc – Florida

  • Embarcadero Center – CA

  • EA Sports – California

  • World Market Center – Las Vegas, NV

  • Oracle – California

  • Anheuser Busch – California

  • CSX – Florida

  • Sony – California

  • Lockheed Martin – Georgia

  • Wal-Mart – Arkansas

  • Boeing – Texas

  • UPS – FL

  • Ford Motor Plants – Illinois, Ohio, Michigan

  • Millennium Tower – California

CTS solves your most complicated communications challenges

Challenge CTS Solution
Supporting Multiple Carriers, Operators, and Devices

Tenants and visitors expect rock-solid indoor coverage for any provider—Verizon, AT&T, T-Mobile—plus support for all their devices, regardless of carrier. Trying to secure and manage radio sources from different carriers often leads to years of waiting or stalled tenant deals.

Forté Neutral Source: Carrier-Agnostic DAS

CTS’s Forté Neutral Source service delivers approved cellular radio signal sources for Verizon, AT&T, and T-Mobile as a managed turnkey service. CTS handles all carrier coordination, approval, and ongoing operation—so property owners get multi-carrier DAS signal sources on a predictable schedule, without delays. This solution streamlines multi-operator deployment and eliminates the most persistent delays in DAS rollouts.

Challenging Building Materials and Design

Challenging Building Materials and DesignModern construction—thick concrete, steel, and energy-efficient glass—impedes wireless signals, creating coverage gaps that frustrate tenants and building managers.

RF Engineering Excellence

CTS leverages expert site surveys and RF modeling to design wireless networks tailored for each building, ensuring reliable coverage and seamless connectivity from the lobby to the penthouse.

Raising the quality of customer experience with IoT

Monitoring customer experience at a granular level with the Internet of Things and building management requires low-latency networks for real-time aggregation of data and its analysis for prompt action.

High performance networks for lower costs and improved quality

CTS works with you to deliver a network that is customized to serve your specific performance needs. We have expertise in multiple technologies such as DAS, Private Cellular, Public Safety, and Wi-Fi to deliver the best quality of experience and optimize cost.

Budget Constraints and ROI Pressure

Property owners are pressed to make wireless investments work for both short-term costs and long-term competitive advantage, needing to prove ROI while attracting tenants with reliable coverage.

Smart Investment Planning

CTS guides owners in selecting scalable, right-sized wireless solutions and proves ROI, positioning advanced connectivity as a market differentiator instead of just another expense.

Maintaining Tenant Satisfaction and Occupancy

Poor in-building connectivity drives tenant churn, empty space, and lower property value, since wireless is now seen as fundamental to modern work and life.

Experience-Driven Service Delivery

CTS actively monitors and manages in-building networks, promptly resolves performance issues, and supports tenants—helping owners deliver a connectivity experience that fosters loyalty and keeps suites filled.

Uninterrupted operations

Smart building networks operate 24x7. Any downtime and disruption can impact the customer experience and lead to revenue loss.

Turnkey managed services with 24x7 support

CTS builds turnkey networks to achieve the quality of service customers expect. The network is monitored around-the-clock from the CTS Network Operations Center to maintain quality of service.

Explore Our Solutions

  • DAS and Small Cell Solutions

    Reliable in-building public cellular coverage

  • Private Cellular Networks

    Delivering mission critical enterprise connectivity

  • Public Safety DAS

    Critical communications for first responders

  • Optical LAN Solutions

    Converged LAN infrastructure

  • Forté Neutral Source

    Carrier guaranteed signal sources to power your DAS

  • Wi-Fi

    Convenient connectivity for data applications

Resources

  • Whitepaper

    Discover your options for wireless connectivity to improve the customer experience in your building.

  • Whitepaper

    Learn about options for powering your DAS.

  • Data Sheet

    Learn about the benefits of our Network-as-a-Service Neutral Host offering.

  • Data Sheet

    Determine if a Private Cellular Network could improve your building operational technologies.

CTS only provides one solution: the one that’s right for the customer.