Support
24/7 Monitoring & Support
SOC Certified
At CTS, we’re here to keep your systems running smoothly, day and night. Our team monitors everything 24/7, takes care of remote fixes, and keeps you updated with regular reports. We handle preventive maintenance, updates, and warranty support so problems don’t sneak up on you. And if something does happen, our fleet of 150+ vehicles and certified techs can quickly get you back on track. Plus, with our SOC 2 Type 2 certification, you can trust your system is in safe hands.
Certified Secure, Proven Reliable: The CTS Commitment to Your Data Protection
When you work with CTS, you get more than just a reliable network—you get the peace of mind that comes with knowing your data is in good hands. CTS’s SOC 2 Type 2 certification means their systems and processes have been independently audited and proven to meet strict security, availability, and confidentiality standards—not just once, but over time. This isn’t just a checkbox; it shows CTS is serious about protecting your business from data breaches and downtime. For customers, that means less worry about compliance, quicker vendor approvals, and greater confidence that your network is being managed by a provider who really understands and prioritizes security.
Certified Experts with Extensive OEM training delivering 24/7 Network Excellence
The CTS NOC team provides around-the-clock monitoring, 24 hours a day, 365 days a year, ensuring your systems stay up and running smoothly. Their services include uptime analysis and reporting, alarm notifications, system triage and remote repairs, as well as monthly, quarterly, and annual reporting. They also offer environmental and network monitoring to keep every aspect of your system closely watched and maintained.
The NOC team is highly trained in wireless platforms from the industry’s leading OEMs, equipping them with hands-on knowledge to manage and support complex network environments. This specialized training is complemented by a wide range of industry-recognized certifications, including CISSP (Certified Information Systems Security Professional), CEH (Certified Ethical Hacker), CCSP (Certified Cloud Security Professional), CISM (Certified Information Security Manager), ITIL (IT Infrastructure Library), AWS Certified Solutions Architect, and CISA (Certified Information Systems Auditor). Together, this combination of practical platform experience and advanced credentials enables the NOC team to deliver top-tier network monitoring, troubleshooting, incident response, and customer support with a focus on security, reliability, and performance.
Fast, Reliable Service When It Matters Most
At CTS, our NOC goes beyond just monitoring — we also coordinate national truck rolls to ensure our customers experience minimal downtime. With a service fleet of over 150 vehicles and a team of trained, certified corporate technicians ready to deploy from our regional and satellite offices, we’re always prepared to respond quickly. Our dispatch response times are designed to meet even the most demanding uptime requirements, so you can count on us to keep your systems running smoothly no matter what.
Solutions
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DAS and Small Cell Solutions
Reliable in-building public cellular coverage
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Private Cellular Networks
Delivering mission critical enterprise connectivity
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Public Safety DAS
Critical communications for first responders
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Optical LAN Solutions
Converged LAN infrastructure
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Forté Neutral Source
Carrier guaranteed signal sources to power your DAS
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Wi-Fi
Convenient connectivity for data applications
Resources
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Data Sheet
Learn about the benefits of our Maintenance services and our Network Operations Center
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Brochure
Learn about the full portfolio of CTS connectivity solutions.
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Data Sheet
Learn about the benefits of our Network-as-a-Service Neutral Host offering.